Aledro Solutions

The challenge

The Project required the most time efficient execution of the transfer out of 100,000 cards as a part of the bank’s portfolio rationalisation. The project required a balance of effective risk management, data continuity, and operational management to ensure the cards were transfered as seamless as possible.

Key objectives

• Integration of 100,000 cards from co-brand product range into mainstream card portfolio
• Migration of the operations out of a closing contact centre, and consolidated into an existing operational unit
• Issue of 100,000 new cards and the management of the cutover processes
• Effective management of customer communications

The programme

• As part of a portfolio rationalisation, the bank needed to rapidly extricate the processing of the co-brand products from a soon to be sold card portfolio
• Customer communications needed to be managed carefully, with T&C including realisation of benefits withdrawn as part of change
• Management of First data International and is surround services to ensure account transfer and card re-issue activity went to plan.
• Design and management of in-flight process and procedures to ensure controllable impact on customer experience
• Day to day management of personnel who were responsible for Business as Usual, although they were to be displaced at the end of the process

“This was a high profile time critical activity which needed focussed and experienced resources to ensure effective delivery.”
Head of Business Solutions

Core competences

• Project Management
• Supplier Management
• In flight process design
• Equasion systems knowledge
• Subject matter expertise